Where we work
Colorado Springs is our base. We collect from organizations anywhere in the United States.
We collect retired phones, tablets and laptops, document custody, and process them in our own Colorado Springs facility — intake, data sanitization, grading, and routing to reuse or recycling. Our published address is a mailing address, and the facility is a separate non-public site with no drop-off, so please don't bring or send equipment to either without written acceptance and transport instructions.
If you're local, the section below is the honest version of what proximity buys you. If you're not, what you're buying is one provider and one manifest format instead of a different arrangement in every state you operate in.
On scheduling and minimums. Collections are arranged and scheduled; nothing arrives unannounced, and we answer the phone 8am to 5pm Mountain Time, Monday to Friday. We quote lead time and any minimum against your actual list rather than publishing a number here. A local collection and a fourteen-site job across six states are not the same booking, and a single published figure would only ever be true for one of them.
Why local matters, if you are local
Distance is part of the security question.
Every mile between your loading dock and wherever the work happens is time your devices spend in somebody else's custody, and a stretch of the chain you didn't watch. For a lot of organizations that's abstract. For some it's written into a contract.
Being nearby doesn't make a provider better. It makes certain requirements possible that otherwise aren't, and it shortens the part of the chain of custody you can't personally see.
And if you're not local, the honest version is that this argument doesn't apply to you. What replaces it is the documentation: the manifest that left your building, the per-device record, and the ability to answer where a specific serial number ended up. That's what an out-of-state client is actually relying on, and it's worth asking any national provider to show you theirs before they have your equipment.
On witnessing: the part worth watching happens at your site, not ours. Count alongside us, watch the containers sealed, take your copy of the manifest before the vehicle leaves. That's the handover where custody actually changes hands, and it's the one most policies are really trying to control.
Our facility is here, so a visit is a conversation rather than an impossibility — arrange it at scoping and we will tell you what you can observe and what you cannot. If any provider offers you a tour, ask what specifically you'll be observing and whether it's the step that matters for your data. A walk past a shredder is not the same as watching your own serial numbers booked in. And if your policy requires witnessed sanitization or destruction, arrange that with the provider performing it and write it into your contract rather than assuming.
Colorado's rules, and what they mean for you
Two things matter locally and they're set out in full on the recycling page: Colorado regulates most waste electronics from non-residential sources as hazardous waste, and hazardous waste can't go to a solid waste landfill. Any site separating, sorting, processing, dismantling or baling them has to be registered with the state. The word doing the work there is "most". The determination for your waste is still yours to make, and the recycling page sets out how.
The practical consequence is that choosing a provider isn't only a service decision. It determines whether your material left the building by a compliant route. The public list tells you whether a provider is registered, which is the floor rather than the answer, and it takes about a minute to check.
Ask us for ours in writing at scoping. The obligation attaches to sites that separate, sort, process, dismantle or bale waste electronics, so what matters is what a given site physically does rather than how a company describes itself.
Check it on the public list for whoever actually processes your material, us included. That check takes about a minute and it is worth doing before the equipment moves, not after.