How value recovery works here
Grading happens after sanitization has been validated, never before. The commercial decision does not get ahead of the data decision, which matters more than it sounds: a device graded and promised to a buyer before its drive has passed validation creates pressure in exactly the wrong direction.
Equipment that works is worth more redeployed or resold than as commodity weight. That is the whole argument for reuse, and it is also why the grading scale has to be written down and applied consistently rather than decided per consignment.
Everything reconciles to the manifest. You hold a signed record of exactly what left each building, so the disposition and settlement report can be audited against reality rather than taken on faith. Ask for that from any provider, including us.
Who this is for
Anyone retiring equipment that still works. In practice that's most refreshes, because devices get replaced on a cycle rather than on failure, and a three-year-old laptop is a working laptop.
What we handle
Phones, tablets and laptops, nationwide intake from a Colorado Springs base.
That's the scope. It'll grow when we can stand behind more, and we'll say so when it does rather than quietly widening the list.
A device can be finished with its first job without being finished
That's the whole idea behind the reuse half of this business.
Treating the data doesn't require destroying the machine. Where a device can be verifiably sanitized and still works, there's usually a next use and usually some money in it, and both are better outcomes than scrap.
Where it can't, or where your policy says otherwise, it goes to recycling and we say so.
What actually happens to a device
Data first. No device should be tested, graded or offered before its sanitization is recorded against that serial number. Put that sequence in writing with your provider; it is the single most common place this goes wrong. What happens to the data first
Function test. Power, display, ports, battery health, storage health, wireless. A device that fails gets recorded with the reason, because "it didn't work" isn't an inventory category.
Condition grading. Grading against a published scale is what makes a price checkable instead of something you have to accept. Without it there's no way to see why two identical models made different amounts, so ask any provider for theirs.
Next use. Some devices go back to you to be redeployed internally. The rest go to market.
What to require, since we can't supply it
A published grading scale, in writing, before the work starts. Without one, two identical models returning different amounts is something you have to accept rather than check. Ask for the scale, then ask which grade each unit landed in.
Named channels, or at least described ones. "We remarket it" is not an answer. Wholesale, retail, trade-in, export — each pays differently and carries a different data risk.
A settlement report tied to serial numbers. What each unit sold for, when, through which channel, and what was deducted. A lump-sum cheque with no line items is not value recovery, it is a payment.
Require all three, from us or from anyone else. The counted, sealed manifest is what lets you check a settlement report against what actually left your building, and it is worth keeping precisely because it is the one number in the project that was recorded before anybody had a commercial view of the outcome.
The financial case for reuse, and the one we aren't making yet
Responsible and cheap normally pull against each other. Reuse is the exception, and the reason is plain commercial sense rather than sustainability-flavored: keeping a device intact and working is what keeps it worth money. That part needs no citation and no argument.
The environmental half of the argument is the one most vendors reach for, and it's missing here on purpose.
There is a widely made environmental argument for reuse over recycling. We are not making it here, because we have not put a named, dated study behind it, and an uncited comparative environmental claim is precisely what the FTC's Green Guides exist to police. When we can cite one properly, it will appear here with the source attached.
We would rather leave a persuasive argument on the table than make one we cannot support.
Service area and scheduling
Based in Colorado Springs, taking inventory from organizations anywhere in the United States.
Collections are arranged and scheduled; nothing arrives unannounced.
On turnaround, the honest answer is that the clock that matters isn't ours. Device values fall while equipment sits, and the delay that costs you money is the one between collection and the bench. That interval belongs to the provider doing the grading and remarketing, so ask them for it in writing — and ask whether it differs for out-of-state consignments, because it usually does.
Common questions
How do we know the data's gone from a device that gets resold?
From the sanitization record, against the serial number, produced before the unit was benched — and then spot-check a few of those serials against the manifest we gave you at collection. That cross-check is exactly what the two documents are for.
What if our policy requires the storage destroyed?
Then destruction is the method rather than purge, and it is recorded as such per media item. Tell us at scoping, because it changes the reuse position on those units and it is worth knowing the cost of the policy before the equipment moves rather than after. If you need to witness it, ask at scoping and we will tell you what is possible.
Do you sell equipment with our asset tags on it?
Tags are recorded against the serial at intake, which is how you reconcile them. What happens to the tag before any resale is agreed with you in writing, because organizational policies differ on this and the wrong default is the kind of thing that puts your name into a secondary market. Ask the question of any provider, and ask whether the removal is recorded against the serial.
What happens to devices that fail?
They go to recycling, and the material route is documented. Where it ends up and how that is evidenced is covered on the recycling page. Where material goes