What this page covers
Collection is the front end of the work. What happens after intake is on the data sanitization and IT asset disposition pages.
We collect. We arrange and schedule the pickup of retired phones, tablets and laptops from your site, count them against the list you give us, and seal what leaves.
We hold and document custody. From the moment equipment leaves your building, somebody has to be able to say where it was and who had it. We keep that record and hand it to you.
We process what we collect. Intake, data sanitization, grading and onward routing happen in our own facility. The chain of custody does not change hands partway through a project, which is the part most buyers are actually trying to solve for.
Where the chain starts, and why that matters
Equipment is counted and sealed at the point of collection, not when it reaches us. That single detail is the difference between a custody record that starts where the devices left your control and one that starts where they turned up in somebody else's building.
Seals are logged against the container and checked at intake. If a seal is broken, short, or does not match the number on the manifest, that is recorded as an exception before anything is opened, and you are told.
Who this is for
The person who has ended up owning a refresh and has realised the hard part isn't the new equipment.
You have a fleet coming off lease, a lab being replaced, or a store room that has quietly filled up. Somebody will eventually ask what happened to the data on those devices, whether the asset register was closed out, and who authorized any of it. You would like defensible answers rather than a recollection.
If you already have a processor you trust and only need the collection and the custody record, we will quote that on its own. It is a normal way to buy this.
What we handle
Phones, tablets and laptops. Their chargers and cables when they travel with the fleet.
That is the whole list. It is narrow on purpose. We would rather tell you what we are set up to handle than list everything we might one day touch.
How custody works
Nothing moves before there is written acceptance and an agreed transport arrangement.
At your site. We count what is being collected against the list you supply. Discrepancies are recorded at that moment, not reconciled afterwards from memory. A device that turns up and is not on your list gets written down as exactly that.
At handover. Containers are sealed and the seal numbers recorded. You get a signed manifest before the vehicle leaves.
At intake. Seals are checked against the manifest before anything is opened. Every unit is booked in against its own asset tag and its chassis serial number. Where those disagree, or where either is missing, the device stops and goes to an exception queue rather than being processed under the nearest matching record. Nothing moves forward on a guess.
We inventory the media, not just the machine. One laptop can hold an internal drive, a second drive in a caddy, a removable card, and a USB stick that travelled in the same tote. All of it is recorded.
What you get back
The collection manifest, listing what was picked up, counted against your list, with discrepancies noted and the seal numbers recorded, signed at the point of collection.
The intake reconciliation, showing what we physically received against what the manifest said left, with every exception named rather than absorbed.
Those two documents answer the custody question end to end. The sanitization and disposition records that follow are on the data sanitization page, and they reconcile against these by asset tag and serial, not by count.
Service area and scheduling
Based in Colorado Springs, taking inventory from organizations anywhere in the United States. Collections are arranged and scheduled; nothing arrives unannounced.
Our published address is a mailing address. Our processing facility is a separate, non-public site and there is no public drop-off, so please do not send or bring equipment to either without written acceptance and transport instructions.
We answer the phone 8am to 5pm Mountain Time, Monday to Friday.
What we can evidence, and what we can't
What we can evidence is the custody record: what was collected, counted, sealed, moved and accepted, with signatures and dates. A real document about a real chain, and the one a finance or property officer actually needs.
We hold no certifications yet. Not R2, not e-Stewards, not NAID. Our facility operates to the requirements of the R2v3 standard and our certification audit is pending. Until the certificate is issued we will not write it on a page, and when it is issued you will be able to look up the number in the issuing body's own directory — which is exactly what we would tell you to do about anyone else's claim.