What we do
We run the project and we make your register reconcile. Scoping, the on-site count against what you think you own, collection, sealed custody, and one manifest format across however many sites it touches. It's the same process we run for everyone — this section doesn't need to be different to be good.
Processing happens in our own facility. Intake, sanitization, grading, and routing to reuse or recycling, under one contract, with the records reconciling to each other by serial number rather than by count.
For your register, that means we evidence the half that's usually missing: what left each building, in what condition and quantity, under whose signature, and who accepted it next. The disposition of each unit comes from whoever processed it, and we specify that document up front so it arrives in a form that reconciles.
Who this is for
Any organization where somebody will eventually have to answer what happened to a specific device. In practice that means anyone with an asset register, a regulator, an insurer, or a board.
It is not for households, and there's no public drop-off.
What we handle
Phones, tablets and laptops.
The project usually stalls in the same place
Not on the technical question. On the internal one.
IT wants the devices gone. Security wants the data accounted for. Finance wants the register to close. Procurement wants a contract. Facilities wants the supply closet back.
All five are asking the same question from different directions, and a disposal scope that satisfies one of them tends to get reopened by another.
The fix is boring: agree the acceptance criteria before the first collection, not after. We'd rather spend an hour on that than repeat a collection.
What we need from you
We start from what you have to prove. If there's a policy, a contract clause or an audit requirement driving this, that's the input, and it decides the method and the documentation rather than the other way round.
A device list helps and an out-of-date one still helps. Reconciliation is part of the work, not a precondition for it.
How custody works
The exception case is the one finance asks about, so start there.
At your site. We count what is presented against the list you supply, before anything is loaded. Discrepancies are recorded at that moment rather than reconciled afterwards from memory.
The device that turns up and isn't on your list. It is written down as exactly that, with whatever identifiers it carries, and returned to you as an exception line rather than absorbed into the count. This is the supply-closet problem in documentary form: devices with no owner, no assignment and sometimes no tag. An exception line is worth more to finance than a tidy total that quietly disagrees with the register.
At handover. Containers are sealed, seal numbers recorded, and you get a signed manifest before the vehicle leaves. At intake, seals are checked against that manifest before anything is opened.
Nothing moves before you have written acceptance and transport instructions from us.
What you get back
The collection manifest, covering what was picked up at each site, counted against your list, discrepancies and exceptions listed, seal numbers recorded, signed and dated at the point of collection.
The certificate of sanitization, per media item, tied to serial numbers rather than to a batch.
The closeout file, reconciling your original retirement list against final disposition of every unit, with exceptions named and owned. Finance gets assets, routes and recovery. Security gets method, technique and validation per media item.
Three documents that reconcile against each other. If they don't reconcile, that is a finding, and you should expect to be told rather than to discover it.
Multiple sites, one document set
This is where most of the value sits for a business, and it's the reason we take inventory nationally rather than within a radius.
Multi-site is where documentation tends to go inconsistent, because each collection gets manifested differently and nothing reconciles at the end. One provider across all of them means one format, one reconciliation and one answer when somebody asks.
Say at scoping how many sites and where, so the manifesting is built for it rather than retrofitted.
The supply closet
If you have one, and plenty of organizations do, it isn't being preserved. It's depreciating, taking up space, and the devices in it are a live liability, often with no owner against them. Devices returned by people who left are the hardest, because there's frequently no name attached at all.
Starting there is often the cheapest project available, and one of the quickest wins for the register.
Service area and scheduling
Based in Colorado Springs, taking inventory from organizations anywhere in the United States.
Collections are arranged and scheduled; nothing arrives unannounced. We answer the phone 8am to 5pm Mountain Time, Monday to Friday. Our published address is a mailing address rather than the facility, and there is no public drop-off at either.
We quote lead time and any minimum against your actual list rather than publishing a number here. A single closet in Colorado Springs and fourteen sites across six states are not the same job, and one number that only holds for one of them is worse than no number. Out-of-state work is scheduled around transport, so it runs longer; we'll say how much longer once we know where.
What we can evidence, and what we can't
We hold none. How to check a certification claim — on us or on anyone else — takes about two minutes and is worth doing before you sign.
Common questions
Our asset register's out of date and we know it. That's normal, and it's a reason to start rather than wait. Reconciliation is how it gets fixed.
Do we get charged, or paid?
It depends on the fleet, and we settle that at scoping rather than publishing a number that would only ever be true for one project. Equipment with resale value offsets the cost of the work and can exceed it; a fleet of twelve-year-old desktops will not.
Get the commercial basis in writing before the first collection — whether you are being charged a fee, paid a share, or quoted a net position, and how the grading that drives it is decided. That applies to us and to anyone else you ask. The page below is how to read the numbers you get back. How to compare offers
What if some of it is worthless?
Then it's a recycling project rather than a value-recovery one, and the documentation matters more than the money. Our side of it is identical either way — we count, seal, move and record. How recycling works