Start here if you're not sure which page you need
We collect retired phones, tablets and laptops, take the data off them in our own facility, and route what's left to reuse or recycling. Every step produces a record, because the record is the part you'll be asked for.
If you're planning a whole project, start with IT asset disposition. If you already know the shape and want the detail on one step, go straight to that page.
Start here
The whole sequence end to end — scoping, inventory, collection, sanitization, grading, reporting. Read this one if you only read one.
The steps, in detail
How the devices are counted, sealed and booked in, and where the custody chain starts. Read this if the question you have to answer is where a specific serial number went.
How we sanitize to NIST SP 800-88 Revision 2, what the certificate carries, and what happens to a device that fails verification. Read this if somebody will ask you to prove the data is gone.
Grading scales, remarketing channels and settlement reports. Read this if your equipment still works and you want to know whether the offer you've been given is a real number.
Downstream chains, what Colorado requires, and the question that separates a recycler from a broker. Read this if the material is finished and the documentation has to hold up.
Who this is for
Whoever ends up answerable for the equipment after it's gone. Usually IT, often finance when the register won't close, sometimes security or procurement, and on a school or agency project frequently somebody who inherited the question.
See who we work with · Guides and reference · Plan a device-retirement project